How did we do?

Alex Appliances Company is interested in hearing how we did. We want to know if you are satisfied and happy with our service. We also want to know what we could have done better. Please take a moment and complete the following survey. Thank you for your feedback. Your opinion means is very important to us.

At Alex Appliances, the quality of the service we provide is one of our top priorities. We want to know how to serve you better. We need to know where we can improve. You, the customer, are the voice that we are looking to hear from. It is because of you that we exist.

We appreciate you taking the time to answer this brief survey accurately and in its entirety
Thank you!

Customer Quality of Service Survey

The day of your service call, one of our technicians called you to confirm your appointment. How satisfied were you with the professionalism and courteousness of our technician? Very Satisfied Somewhat Satisfied Satisfied Somewhat Dissatisfied Very Dissatisfied

What could we have done better?

Please provide the name of the technician with whom you spoke.

When the technician arrived to your home, he diagnosed your appliance, provided you with an estimate, and offered you a repair. How satisfied were you with our technicians visit to your home? Very Satisfied Somewhat Satisfied Satisfied Somewhat Dissatisfied Very Dissatisfied

Did you elect to have the repair(s) performed? Yes No

Did we complete the repair(s) during our first visit to your home? Yes No

Were you satisfied with the quality and speed of our repair? Yes No

Alex Appliances wants your business. Please answer the following questions so that we may improve the quality of the service that we provide.

What could we have done better?

Would you use us again in the future? Yes No

Why yes or why not?

Would you like a phone call from us to discuss this matter further? Yes No Phone number:

Thank You for taking this survey and allowing Alex Appliances the opportunity to know how you feel about us. We sincerely appreciate your feedback.

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